Refund policy

Returns & Refunds

At BABA & Co, we want you to be happy with your purchase. If something isn't quite right, please contact us and we'll be happy to help.

30-Day Returns

We offer a 30-day returns period for eligible items. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unworn and unused
Be in the same condition as when you received it
Have all original tags attached
Be returned in its original packaging
Be accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

Please note that our 30-day returns policy does not affect any statutory rights you may have under applicable consumer law.

How to Request a Return

To request a return, please contact us at:

babaandco.ni@gmail.com

Please do not send an item back before your return has been approved. Items returned without first contacting us may not be accepted.

When contacting us, please provide:

Your order number or proof of purchase
The item(s) you wish to return
The reason for the return
Any other information we may reasonably require to process your request

Once your return has been approved, we will provide you with the return instructions and returns address.

Return Postage

For returns due to a change of mind, incorrect size, unsuitable item or other reasons where the item is not faulty or incorrect, the customer is responsible for the cost of returning the item to BABA & Co.

We recommend using a tracked postal service and keeping your proof of postage, as we cannot be responsible for items that are lost or damaged while being returned to us.

Return postage costs are non-refundable.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. In these circumstances, we will assess the issue and, where appropriate, arrange or cover the cost of return postage.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as you receive it and contact us promptly if:

Your item arrives damaged
Your item is faulty
You have received the wrong item
Your item is not as described

Please contact us at babaandco.ni@gmail.com and include photographs where appropriate.

We will assess the issue and work with you to resolve it in accordance with your statutory consumer rights.

Please do not return a faulty, damaged or incorrect item without contacting us first.

Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

Personalised or custom-made items
Items made specifically to a customer's requirements
Items that cannot be returned for hygiene reasons once opened or used
Gift cards

Sale items are eligible for return where required by law. Our returns policy does not remove any statutory rights that apply to sale purchases.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not currently offer direct exchanges.

If you require a different size or item, the quickest option is to return your original item, where eligible, and place a new order for the item you require.

The original item must meet our returns requirements before a refund can be issued.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

For eligible returns under our 30-day returns policy, we will process the refund within 10 business days of receiving and inspecting the returned item.

Please note that your bank or payment provider may take additional time to process the refund.

Where applicable under statutory cancellation rights, refunds will be processed in accordance with the relevant legal requirements.

Online Orders – Statutory Cancellation Rights

If you purchase from BABA & Co online, you may have a statutory right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable exceptions.

If you exercise this right, you must notify us within the applicable cancellation period and return the goods within the required timeframe.

You are responsible for the direct cost of returning the goods where we have informed you of this before purchase.

The goods must be handled only as much as reasonably necessary to establish their nature, characteristics and functioning. We may be entitled to make a deduction from a refund where goods have been handled beyond what is reasonably necessary and their value has consequently been diminished.

Where statutory cancellation rights apply, we will refund the applicable amount, including the cost of standard outbound delivery, in accordance with applicable law.

These statutory rights are separate from our additional 30-day returns policy.

Purchases Made at Markets & Events

Purchases made directly from BABA & Co at markets, pop-ups and other in-person events are treated differently from online purchases.

Where a customer purchases an item in person and later changes their mind or finds that an item is unsuitable, there is generally no automatic statutory right to return the item simply because they no longer want it.

However, where the purchase falls within our voluntary 30-day returns policy, we may accept an eligible return subject to the conditions outlined above.

Proof of purchase may be requested. This may include a receipt or other reasonable evidence that the item was purchased from BABA & Co.

Faulty, damaged or incorrectly supplied goods remain subject to the customer's statutory rights.